Terms & Conditions

Remote Kit Warranty

Link Plus Remote Kit comes with a 12-month (360-day) warranty on parts, excluding accessories. This covers servicing, repair, or replacement of damaged parts.

Wi-Fi Remote Kit Warranty

Link Plus Wi-Fi Remote Kit comes with a 12-month (360-day) warranty on parts, excluding accessories. This covers servicing, repair, or replacement of damaged parts.

Power Supply Warranty

Covers: Wi-Fi Smart Supply, VDP Supply, Bell Switch Supply, Remote Kit Supply, Wi-Fi Remote Kit Supply.

Link Plus Power Supplies come with a 6-month (180-day) warranty on parts, excluding accessories. This covers servicing, repair, or replacement of damaged parts.

Warranty Detail

Definitions — Accessories means the remote, transformer, ABS housing and main lead. Authorized Dealers are sellers authorized by Lifeguard Integrated Security Solutions. Product means the Link Plus Remote Kit, Wi-Fi Remote Kit or Power Supplies, sold directly or through authorized dealers. Link Plus refers to Lifeguard Integrated Security Solutions, D-39, Ground Floor, Hazara Park, Chander Nagar (W), Lane No. 5, Delhi – 110051.

Scope — This warranty covers only the Product, not its accessories, and applies only to manufacturing defects in material or workmanship.

Period — Products are covered under a 6 or 12-month carry-in warranty (180/360 days) from the date of purchase. The warranty is validated through the Warranty Card or Invoice, and may transfer to a new owner if the Product changes hands. Proof of purchase is required to avail the warranty, and claims by third parties are not entertained.

Type — This is a Carry-In Warranty: the dealer or customer must bring the Product, at their own cost, to the Link Plus office or service centre, and is responsible for collecting it once repaired.

Terms — Warranty applies only to Products purchased from Link Plus or its authorized dealers, and continues only for the unexpired period after any repair. The warranty becomes void if the Product is:

• Physically damaged
• Modified, repaired, or opened by anyone other than Link Plus
• Operated outside the parameters in the user manual
• Missing or has a tampered model/serial number sticker
• Damaged by use of non-Link Plus consumables or accessories

Replace & Refund Policy

• We do not offer a refund or return on any product purchased directly from Link Plus or our authorized dealers.
• If the product is not working within 7 days of purchase, we will take it back and provide a new product.
• The product must be returned in its original packing condition along with all accessories.
• There is no return on products purchased under any promotional scheme, discount, or where the invoice states “no replacement.”
• The original invoice, delivery challan, or purchase receipt copy is required for any replacement request.
• Link Plus reserves the right to ask the customer for identification.

Product Delivery Policy

• We do not offer free transportation for our product range.
• We cover fare charges up to ₹500 and/or 25 km from our location for orders weighing 350–400 kg. Charges above ₹500 must be covered by the dealer or customer.
• Courier services for transport to other parts of India are paid solely by the dealer or customer.
• We do not cover fare charges for third-party transport services (Porter, Uncle Delivery, Ola, Uber, etc.) booked by us or by the dealer/customer.